Four V LLC & Payment Policy
Four V LLC Online (“we”, “us” or “Four V LLC”) provides the following information about our billing and payment policies to help clients understand the terms of payment for our various service agreements. By agreeing to any services with Four V LLC, you agree to the policies below.
Project payments are due in two parts, 50% when the project commences and the remaining 50% due at completion & handover of the project. Payment of the final 50% indicates satisfaction with the overall project delivered; for marketing contracts, no client-led changes will be honored after this point. For web design projects, Four V LLC reserves the right not to honor revisions after this point. All contracts have a three-day right to rescind. Seventy-two hours after the first invoice is sent, whether paid or not, the entire project fee will be owed. Projects cannot be rescinded after 72 hours following the first invoice due to the resource planning, scheduling, strategizing, and opportunity costs that Four V LLC incurs when contracting a project.
Monthly Retainer Payments
Invoices for monthly retainer payments are due upon receipt. Cancellation of services requires a 30-day notice for all ongoing, month-to-month contracts. If the monthly retainer is not paid within 30 days of receipt of the invoice, a 5% fee per day late is incurred. After 30 days of payment tardiness, Four V LLC reserves the right to pause all campaigns until the payment has been received. For month-to-month contracts that are canceled without 30-days notice, Four V LLC has no liability, duty, or responsibility to refund payment for any services that the client has paid in advance (and is subsequently canceling). Removing access to any account, including advertising platforms or accounts, forfeits any right to refund on services.
Unpaid Service or Retainer Fees Owed
Four V LLC reserves the right, when an invoice is 30 days or more unpaid, to place a “coming soon” place on your website and freeze access to any Four V LLC-created web pages or advertising accounts until the debt is paid in full.
If your website and or accounts are put into “coming soon” mode or paused as a result of a 30-day or more late fee and you wish to continue service with Four V LLC, we reserve the right to require prepayment for all services. Prepayment requires that invoices are paid in full one week before the payment due date.
Hosting and Maintenance Fees and Payment
Hosting and maintenance fees are to be paid yearly. All hosting and maintenance bills are due within 15 days of the invoice. Four V LLC reserves the right to remove a site from our dedicated server if hosting fees are not paid within these 7 days. Clients who host their sites with Four V LLC and wish to migrate their sites elsewhere will incur a $200 migration fee.
For website hosting, Four V LLC must be given a minimum of 15 days’ notice for canceling services.
When hosting/website management is canceled, Four V LLC must gain access to your site to remove any paid premium plugins. While we are happy to leave free plugins installed on your website, all plugins purchased by Four V LLC will be removed from your website.
Failure to delete paid plugins from your website before your hosting is transferred or website management services terminate will result in a $200 charge. Should this fine not be paid within 10 business days of the invoice for the fine being received, the amount owed will begin accruing interest of 10% per day.
Advertising Campaigns Paid Directly by Four V LLC
Many of our clients benefit from having us buy their ads directly because we obtain discounted rates due to the large volume of ad buys we place across our entire client base. For these clients, payment for ad buys is due five days before the ad buy period will begin.
For campaigns with a duration lasting longer than 60 days, the invoices can be paid monthly, but payment is still required 5 days before the preceding month’s invoice period ends. For example, if your invoice period runs from the 15th of one month to the 15th of the next month and includes ad buys and retainer fees, the payment for each month will be due on the 10th to secure an ad buy for the 15th. This is to avoid those with yearlong campaigns needing to pay the entirety of their campaign upfront.
For any ad vendors with minimum campaign spends and periods, we will require the full payment to meet that vendor’s requirements before a campaign will begin.
Unless otherwise stipulated in a contract, scope of work agreement, or invoice, Four V LLC reserves the right to charge a fee on top of ads that we are buying for our clients. These fees will not be any higher than 50% of the client’s total budget.
When Four V LLC is buying ads on behalf of a client, an administrative fee of 25% of the unspent ad budget will be charged to refund the ad budget. Otherwise, the unspent ad budget is rolled into the ad spend of the following month.